We’re here for the people who don’t have the time to claim themselves, or for people who want our expertise. We’re made up of former financial services professionals who’ve worked at banks, regulators and the Ombudsman Service so we know the process and your rights inside out.
Unfortunately this varies widely depending on your case and whether your bank agrees to refund you or if we have to take the case further.
Sometimes it can be extremely quick, with many customers receiving an outcome within 15 days of our complaint (the time your bank has to respond).
You can simply fill in our claims form.
The more information you provide, the more likely we can make a quick decision on whether we can take your case on.
By filling in the claim form you’re not committing to using our service, and if you change your mind we’ll not take your case forward or contact you again.
If we decide to take on your case, we’ll let you know and at that point you’ll be sent a copy of our contract with other documentation via email. You’re only committing to our service once you sign and return the contract.
This depends on when you lost the money and when you filed for insolvency or had an IVA approved.
If you lost the money before the date of your insolvency or IVA, it’s very likely that any refund will go straight to your trustee rather than to you. we won’t take on your case as you could end up in a situation where you don’t receive any money but our 15% fee is payable.
If you lost the money after the date of your insolvency it’s likely that we can still help you.
Yes we do. Fees depends on the amount to be reclaimed.
It really depends on what happened in your case and what type of fraud you were the victim of. That said, at Refund Ultimate we think that most victims of fraud are owed a refund by their banks, and we’ll only take on your case if we think you have a good chance of success.
Once our fee becomes payable we’ll send you instructions on how to pay directly to our Account.